How to optimize the profitability of your spa or hotel ?
Our audit protocol
for luxury hotels and spas
Auditing your hotel or wellness structure highlights its strengths and areas for improvement. Revitalize your establishment! Our specialists deliver unbiased reports. A neutral, external perspective brings fresh insights into your organization. The goal? To provide solutions that re-energize your teams and enhance your competitiveness, meeting evolving luxury standards. Our service includes spa audits, restaurant audits, and hotel audits, with the option of mystery shoppers.
A spa is a significant revenue driver, requiring meticulous operational mastery for sustained profitability:
▸ Comprehensive analysis of each client experience, from booking to post-visit follow-up.
▸ Detailed review of the treatment menu to evaluate relevance, profitability, recruitment, and retention rates.
▸ Technical and behavioral assessment of staff, including treatment protocol evaluations.
▸ In-depth observation of team dynamics and operational processes.
Looking to introduce a healthy focus in your restaurant? Or reposition your hotel or palace? Our hotel and restaurant audit service reviews the following:
▸ Location and environment: name clarity, service offering, interior ambiance, decor consistency, lighting, music, and staff presentation.
▸ Clientele: Define your target audience (ideal clients), analyze existing or potential customer profiles, and tailor offerings to their expectations.
▸ Restaurant menu: Evaluate its attractiveness, dish naming, and alignment with the establishment's wellness or health focus.
▸ Service quality: Assess client reception, complaint handling, and more.
Missing a spa in your hotel? Explore our turnkey spa design service.
How does your establishment compare to competitors and evolving client expectations? Are your services living up to your promises?
To gain an objective perspective on your offerings, we organize mystery shopper visits to your hotel or wellness center. This complements our hotel and spa audit service for a 360° view. Mystery shopping services for spas, restaurants or hotels provide a real-world look at the customer journey. You’ll gain insights into gaps between your offerings and client perceptions, enabling you to address operational shortcomings.
The results: an enhanced client experience, the acquisition of new clients, the retention of existing ones, and improved well-being for your teams.
Auditing a business is a comprehensive diagnostic process.
It involves listening to key stakeholders to understand and refine existing systems or implement new ones. Boost your business, rethink your offerings, fine-tune your target audience, and elevate your establishment with our hotel, restaurant, and spa audit services, including mystery shoppers.
Contact us now to schedule your personalized audit.
