Key Responsibilities

Operational Management

• Drive sales, analyze performance (KPIs), and achieve financial objectives.
• Maintain brand visual and operational standards (merchandising, inventory, logistics).
• Train and motivate teams to ensure exceptional client experience.

Luxury Skincare Service Management

• Oversee the organization of premium skincare treatments.
• Ensure a personalized, high-end client experience that meets hygiene and safety standards.

Maison Management (Influencers, Media, VIPs)

• Plan and manage exclusive events for VIPs and influencers.
• Provide luxury hospitality and ensure perfection in every space and service.

Coordination & Reporting

• Collaborate with headquarters teams to align local and global initiatives.
• Track performance metrics and propose strategic improvements.

Client Development & Loyalty

• Build a loyal client base through personalized experiences and a VIP program.
• Maximize synergies between the boutique, clinic, and headquarters to strengthen brand recognition.

Leadership & Brand Representation

• Act as a brand ambassador for clients, VIPs, and business partners.
• Inspire teams to embody the Maison’s values and commitment to excellence.
  

Skills and competencies

Ability to:

• Analyze KPIs and implement strategies to achieve financial goals
• Drive sales and upselling techniques to maximize revenue
• Train, motivate, and evaluate team members to foster collaboration and excellence
• Understand and communicate the value of high-end products to clients
• Anticipate and exceed the expectations of VIP customers
• Optimize operational processes, including merchandising, logistics, and inventory management
• Deliver an exceptional and personalized client experience
• Adapt to diverse cultural expectations in an international environment
• Communicate effectively with both clients and internal teams with professionalism and elegance
• Collaborate seamlessly with headquarters and local teams to ensure operational efficiency
• Balance strategic objectives with daily operational oversight
• Maintain an impeccable presentation and align with luxury industry standards
• Work efficiently under pressure in a fast-paced, high-expectation environment
• Pay attention to detail to ensure excellence in client service and store management
  

Qualifications & education